How do I update my delivery address, credit card or other account information? Just log in to your account, select the Personal Information option and update your information.
If you no longer want to receive special offers by email, you can remove your email address from our list at any time in one of two ways:
Option 1:
• Click on the Unsubscribe link located at the bottom of every promotional email
Option 2:
• Log in to your StaplesPreferred.ca account
• Click on My Account
• Click on My Profile
• Under the category "Receive special savings by email," click Unsubscribe
• Check the box to remove yourself from the StaplesPreferred.ca email list and then click Submit
Please allow up to 10 business days for changes to take effect.
You can request to be removed from our mailing lists by calling us toll-free at 888-515-8880.
At this time, it’s not possible to link multiple customer numbers together. We recommend that you choose one customer number and use it going forward for all communications with us, including Web site and phone orders.
Please keep a record of your "old" customer numbers if you’ve used them in the past for delivery orders—this will make it easier for associates to help you with any order problems or questions on prior orders.
However, if you prefer to keep and use more than one customer number, please keep careful records of these numbers so we can better assist you with your order history and other questions.
Just click here and we’ll send you an email so you can reset your password immediately.
A good password is one that you’ll remember and that won’t be easy for others to figure out. Some tips:
• A combination of letters and numbers is ideal—even better if you mix upper case and lower case letters
• Don’t just use a sequence of letters or numbers (e.g., 12345678 or zyxwvuts)
• Don’t use your name, your username or your company name
• Stay away from numbers like your birthdate
If you need to, write down your password and keep it in a safe place so you don’t forget it.
Yes, we do. The Staples Credit Centre offers multiple payment options to best meet your business or home needs.
No. Your credit card account and customer account numbers are different.
You can expect an invoice to arrive toward the middle of the month.
Staples offers multiple payment options, including an online bill pay option. For more information, visit the Staples Credit Centre.
Your order history is always available at StaplesPreferred.ca, giving you an easy way to print out your invoices and track your purchases. In-store, if you paid by credit or debit card, just bring in that card and we’ll be able to look up your receipt for you.
When you place an order with StaplesPreferred.ca, the actual order that’s shipped to you may be slightly different than what was ordered initially. (For example, an item you ordered may be temporarily out of stock, and the rest of the order was shipped without it.) The packing slip that’s sent with your order is an accurate record of what was shipped and what was billed to you. If you need additional information, let us know.
Flexible Order ManagementAs the administrator, you can set order approval requirements, create multiple purchasing roles and arrange for delivery to several addresses, while keeping all transactions under one account.
Easy Online OrderingYour Staples Preferred dashboard provides the ordering solutions you need, including favourites lists, easy re-order, reporting tools and more, to make it simple to place every order.
Dedicated Account ManagementYour product and service account manager is your single point of contact and is always available to assist with all your business and account needs.
Preferred Pricing on Products and ServicesSave money on workplace essentials like PPE, Cleaning Supplies, Paper and Ink and Toner.
Exclusive Gift with Purchase ProgramTreat yourself or your team from our selection of premium gifts and goodies. Don’t forget to add a free gift to your next purchase.
Preferred PerksAccess to an exclusive collection of benefits, services and solutions, including preferred rates. Plus, save 10% on Print and Marketing services and Studio Co-working access with privileges and discounts.