Help Centre

We currently accept Visa, MasterCard, American Express and the Staples® Credit Card. Staples maintains reasonable and appropriate standards to safeguard your Personal Information. We do not accept cards issued outside Canada.

If you normally use Purchase Orders to pay for your office supplies, you must set up a revolving credit account with us. Fill out an application here. Purchase Order numbers can be entered at the Payment Information screen when you place your order or on the Review Order page. You may also use a major credit card—MasterCard, American Express, or VISA—to pay for your order. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your record keeping easier.

You can add coupons to your cart at any time. Here’s how:

1. Click on your cart in the top right-hand corner
2. Click the "Checkout" button at the bottom of the page
3. Click the “Add/Edit Coupons” button
4. Enter your coupon code and click “Add Coupon”
5. Click “Done” to return to your cart

Free Gift Coupons redemption instructions:

1. Add items totalling the coupon's minimum purchase requirement to your cart
2. Add the free gift to your cart (refer to the free gift's item number to locate it using search)
3. Click on your cart in the top right hand corner
4. Click on the “Checkout” button at the bottom right of the page
5. Click the “Add/Edit Coupons” button
6. Enter your coupon code and click “Add Coupon”
7. Click “Done” to return to your cart

Important Restrictions:

• Coupons are not transferable
• Coupons may only be used once and cannot be used on subsequent orders
• Coupon must be submitted at time of order
• Please observe the coupon limits. Minimum purchase requirement for Dollars off/Air Miles/Free item must be met with purchases to which no other coupon or instant savings offer applies
• Only one Dollars off/Air Miles/Free item coupon per purchase (see definition below)
• "Product specific" coupons may be combined with other coupons as long as the purchase requirement of each coupon is met independently (see definition below)
• Not valid on Bose® products, services, business service provider or custom-printing service provider web sites, gift cards, dining/activities/getaway packages, phone cards, or postage stamps
• Tax and delivery are not included in calculating minimum purchase requirement
• Staples does not accept competitor, manufacturer or any other third-party coupons
• Void where prohibited
• No cash or credit back
• Expired coupons are not valid
• Coupons are not valid on previous purchases
• Not all coupons can be used in the store, through the catalogue or on Staples.ca. Please see coupons for details
• We reserve the right to charge credit cards for the amount of the coupon

Definitions:

• "Dollars off" coupons provide a general discount on your order total
• "Product specific" coupons provide a discount on a specific product

StaplesPreferred.ca reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. StaplesPreferred.ca also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above. If our system doesn’t accept your coupon code and you believe you hold a valid coupon, please call us at 888-515-8880.

Only one Dollars off/Air Miles/Free item coupon per purchase. "Product specific" coupons may be combined with other coupons as long as the purchase requirement of each coupon is met independently.

Unless a coupon specifically applies to a particular item, its value may be proportionally distributed to all items purchased. You still get the same value off, whether it’s a percentage or a specific dollar amount, but it’s applied appropriately to all the items in your order.

To find out if you qualify for a large-quantity discount, please call customer service at 888-515-8880.

Staples charges sales tax based on the order’s destination, in accordance with provincial and federal tax laws. Staples has a business "presence" in each of the provinces or territories we ship to and is therefore required to charge sales tax based on the tax laws of that province or territory.

If you’re an existing tax-exempt customer and have a Staples customer number that’s tax exempt, you must enter it on your account registration. When your order is processed, your customer number will be used and you won’t be charged tax.

If you’re a new tax-exempt customer, fax us a copy or your government-issued tax exemption form to 800-567-2260. Please also include your company contact information and your existing Staples customer number if you already have one.

An Indigenous people is a person who qualifies as an "Indian" under the Indian Act and is in possession of a Certificate of Indian Status card issued by the federal government. Under the Indian Act, these persons are exempt from sales taxes on personal property situated on a reserve.

PST (Provincial Sales Tax) Exemption

All of the following conditions need to be met by an Indigenous people to be PST exempt:

1. For online or phone orders, fax a signed copy of your Native Status Card to 1-800-567-2260.
2. For in-store purchases, simply present your photo Native Status Card in person to receive you exemption.

Note: Delivery to the reserve is not a requirement in Ontario as long as the items are planned to be used on a reserve. In the case of delivering the items to a location other than a reserve, we will need that to be indicated on the signed, faxed copy of your Native Status Card. 

GST/HST Exemption

In all provinces, Indigenous Peoples are GST/HST exempt only if the goods being purchased are delivered to the reserve. If you have any questions regarding tax exemption, contact the sales tax office in your province:

Quebec 866-440-2500
Ontario 800-263-7965
Manitoba 800-782-0318
Saskatchewan 800-667-6102
British Columbia 877-388-4440
Other locations - English 800-959-5525
Other locations - French 800-959-7775

Eco-fees are used to fund recycling programs for the electronics products you purchase. The fee, which varies by province, is used to cover the cost for the recycling depot operation, shipping, storage, breakdown and recycling of the item. All of these tasks are performed by independent operators, and Staples remits all fees collected from customers to these organizations. The fee is charged at the point of purchase so that when you recycle the item later, there is no additional charge.

Yes. If you paid an eco-fee when you purchased an item, Staples will refund that fee if you decide to return your purchase.